"Password-less" is the new way for customer authentication. Voice Biometric is the perfect solution to get your customers validated without using PINs, OTPs, Secret Questions, all of which are susceptible to fraudulent access.
Auraya is the world's leading Voice Intelligence technology company that is providing solutions for seamless, fast customer authentication, synthetic voice related fraud detection and control.
Traditional verification methods using pins, passwords and knowledge-based questions lack security, privacy and reliability. They result in a poor customer experience that reduce the use of digital self service, driving up higher cost agent assisted phone transactions.
ArmorVox helps streamline and improve system security and user experience through secure voice biometric capabilities for any platform.
Actively or passively verify customer identity and reduce agent-handling times.
Secure second-factor authentication for enabling high-risk and high-value transactions for customers on digital apps.
Implement legally binding transaction authorization securely through user voiceprints as e-signatures.
Detect fraud using fraudster lists by cross-matching over a million voiceprints per minute.
ArmorVox™ is a language independent voice biometric engine designed for integration into third party applications, solutions and services which uses Auraya’s patented speaker adaptive machine learning algorithms.
It supports all modes of biometric verification and speech recognition, fused into a single resource that is available either from the cloud or on-premise
EVA for is an easy-to-consume, cloud-based voice biometric extension that provides voice identification & verification and fraud detection capabilities for users of cloud contact center platforms like Amazon Connect, Bright Pattern, etc. It is particularly suitable for Amazon Connect with a ready to use integration available through the standard Amazon Connect orchestration resources which can be used to modify call flows, functionality, business rules, reporting and agent screen displays.
Some of the ley features are -
Synthetic voice being generated using GenAI platforms is the new frontier of voice based fraudulent access. Auraya's patented voice intelligence AI and algos are delivering cutting-edge protection and detection against such fraud attacks.
At VION Consulting, we are committed to delivering the right solutions to our clients, helping them establish smooth, secure, seamless interactions and engagement experiences with their customers and employees. That has been the cornerstone of our clients’ success, and in turn our success.
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