Powering Better Experiences

At VION Consulting, we are committed to delivering the right solutions to our clients, helping them establish smooth, secure, seamless interactions and engagement experiences with their customers and employees. That has been the cornerstone of our clients’ success, and in turn our success.

Strategy

We discover and analyse your requirements and map it with our 150+ man years of experience across customer interaction, engagement, relationship management technologies and industry best practices, to suggest the right solution for you. 

READ MORE

Solutions

We bring in strong and deep technical expertise in our domains, which has been tested and proven across the wide array of complex, enterprise wide solutions that we have delivered. We have helped our clients attain their goals through our solutions.  

READ MORE

Results

Technologies fail when they don't fit right and are not adopted rightly. We will hand-hold and provide close support to your team to help them adopt the technology successfully and deliver the results that are expected.                                               

READ MORE
WEMACX

WEMACX - Delivering awesome customer experiences

All on your mobile

Presenting WEMACX, a single stop cloud based omni-channel customer interaction management platform with in-built business functions like CRM, Sales Automation, Ticketing, Knowledge Base, Asset Management. Choose all that you want and pay a single subscription fee per month.

No PC, No laptops, No IT hardware or software expenses. Just your mobile phone and an Internet connection

More on WEMACX
India Focus
Global Technologies, Indian Compliance

We are focused on enabling Indian enterprises with world-leading technologies, which have instances deployed within India. This is critical from the point of view of regulatory and telecom compliances. This will help Indian enterprises to provide drastically better their CX initiatives.

This is of special relevance to enterprises who are mandated and value complete compliance to the regulatory requirements of India and at the same time wanted to provide the best possible interaction experiences to their customers. Our focus is on two aspects - 

Technologies - India hosted instance of Bright Pattern - a Tier 1 global CCaaS platform

Compliances - Compliance with Indian data residency and telco regulations

Know more

VION is powering CX Transformations @ Scale

Personalization

Hyper-personalized interactions

Going beyond just doing the greetings by name. Get into the purpose of interaction, get to the point quickly, leading to crisp and resolution oriented interactions

Read more

Real-time Assist

Real-time next best actions

Let the AI push real time contextual information, predictions and next best actions to the agents while they are interacting with the customer, leading to empowered agents

Read more

Self-service

Empathic self-service journeys

Self-service journeys that are designed keeping the customer at the center, that are empathically designed always lead to successful adoption of self-service interactions

Read more
Consultative approach to design tailor-made CX strategies

6 key differentiators in our approach, that also are the reason why we are able to make our clients succeed in their endeavors. Our strategic consulting approach has successfully delivered desired results for our clients. 

Right Solutions
Consulting
Right solutions that can deliver the desired results

VION's CxTack addresses 4 key activities that modern day enterprises have to perform to deliver truly better Customer Experiences. As part of our strategic engagement with the client, we are able to identify the right fit solutions that will address their requirements and deliver results. 

Results Delivered
Right Solutions
Result oriented and results delivered

We take ownership, we have a proven track record of delivering results and helping our clients achieve their goals. 

Write to us
Results

Technologies

We build our solutions using new-age technologies, from companies who are known globally, for their innovations, customer-centricity and responsiveness
BrightPattern

Cloud Contact Center (CCaaS) platform

Accops

ZTNA based enterprise security with IAM, VPN and VDI

Autonom8

Low-code customer journey automation platform

Auraya

Language agnostic voice biometric platform

Bot2Bot

AI driven voice interaction bot for B2B processes

Cxindex

Omni-channel Voice of Customer (VoC) platform

Datagamz

Employee performance monitoring using gamification

SESTEK

STT, TTS platform with automated QM, agent assist functions

Select Clients

Want to deliver better experiences?

If you want to deliver such differentiating experiences to your customers, we can help design your CX strategies, specific to your processes and operations, which will lead to happier customer experiences. Key aspects where we can help - 

  • Design winning customer self-service journeys
  • Identify right-fit technologies for your specific requirements
  • We can help with Cloud-native or On-prem Contact Center platforms
  • Design, develop and deploy new-age speech driven AI solutions
  • Natural Language based real time interaction solutions

Write to us

At VION Consulting, we are committed to delivering the right solutions to our clients, helping them establish smooth, secure, seamless interactions and engagement experiences with their customers and employees. That has been the cornerstone of our clients’ success, and in turn our success. 

Contact info

107, 4th Cross Rd, Sidharata Colony, Santhosapuram, 2nd Block, Koramangala, Bengaluru, Karnataka 560034, India.

For the latest buzz in CX, share your email id:

© Copyright 2024 Vion Consulting Pvt. Ltd. - All Rights Reserved