AI driven conversational voice bots that take interaction automation to the next level. Ensuring tangible impact on your FTE productivity, utilization and revenue generation.
Helps reduce agent frustration by reducing the hold time, using "human detect", better managing the productive time of every agent by automating IVR traversals and value inputs either on speech or DTMF,
B2B customer service operations across most enterprises are suffering from inefficient utilization of their FTEs and that is leading to substantial revenue leakage and on-going negative impact on the P&L of the business unit. Some of the key negative impact drivers are -
Intelligently designed self-service flows helps deflect a large volume calls away from agents
Leads to faster response times and quicker and higher number of First Call Resolutions (FCRs)
Navigating through complex IVR call flows, takes time, why waster agents' time to respond to such call flows
Bo2Bot can be adapted into any existing call process, wherein there is an extensive amount of time being spent by agents to perform complex IVR traversals and are also being put on hold for long durations.
For a process that clocks 25 - 30mins of on call time, of which only 5 - 6mins are actual human interactions and rest is IVR and hold time, then Bot2Bot is the perfect solution to improve agent utilizations and productivity.
At VION Consulting, we are committed to delivering the right solutions to our clients, helping them establish smooth, secure, seamless interactions and engagement experiences with their customers and employees. That has been the cornerstone of our clients’ success, and in turn our success.
107, 4th Cross Rd, Sidharata Colony, Santhosapuram, 2nd Block, Koramangala, Bengaluru, Karnataka 560034, India.
© Copyright 2024 Vion Consulting Pvt. Ltd. - All Rights Reserved