VION - Voice of Customer Survey Platform

Are you listening to the voice of your customers?

Even though a cliche, but leading brands across the world and across industries ranging from FMCG to Logistics to BFSI to Appliances to Electronics, all of them are successful because they have "listened" to the voice of their customers.

How do you ensure, that customers respond to your surveys, share their feedback with you and you take identifiable action on those feedback?

VoC Platform - CX Index

CX Index - the leading Voice of Customer platform

A Survey Solution that is enhanced by world class Natural Language Processing and augmented by flexible and powerful Social Listening to get the most out of interactions on platforms like Bright Pattern, Zendesk, Genesys, Five9, Avaya, Freshdesk, ServiceNow and housed in CRMs such as Salesforce, SAP and Dynamics.

Some of the key capabilities of CX Index are -

Omni-channel customer survey
Reporting & Analysis
Case Management
Social Listening
Sentiment Analysis
Natural Language Processing
Reputation Management

Benefits

How does CX Index help?

Lower Opex Costs

CX Index significantly reduces customer effort by identifying problematic issues and providing actionable solutions.
Lower effort means lower costs, not to mention the reduction in Customer Acquisition Cost from increased loyalty.

Increase Customer Advocacy

When the CX Index solution is integrated with you can deliver better experiences, and happy customers tell their friends about good experiences.
CX Index goes a step further with our Social Advocate™ tool, which automates the process of having your loyal customers advocate your brand.

Increase Customer Loyalty

Satisfaction and loyalty are strongly correlated.
It is very difficult to understand what makes customers happy unless you measure it.
The actions CX Index helps you take means less effort from your customers, which is correlated with loyalty.

Omni-channel VoC

CX Index is a true omnichannel Voice of the Customer Solution, enabling you to capture feedback via Voice, Email, SMS, Chat and Social channels.

In-built Case Management

To ensure issues are responded to and actioned. Using automation, a case can be auto-triggered and then tracked or escalated till resolution.

NLP

This allows for sentiment analysis, Speech to Text based interaction analysis, this helps to auto-categorize feedback as per business rules.

Engaging Dashboards

Provides hyper-intuitive and engaging dashboards, for easy tracking of CX performance. Dashboards are available for different tiers of stakeholders (e.g. agent, team leader, manager).

Social Listening and Interactions

Monitor your social handles for feedback and mentions and also allow agents to respond to those feedback, if needed on the same channels.

Info Sec

Platform is ISO 27001 certified and hosted out of AWS allows it inherit best in class hosting reliability and access controls.

CX Index - the most complete Customer Survey platform

On the platform, you can capture feedback and utilise a host of tools designed to augment that feedback and help you deliver better customer experiences.

You can also use a suite of tools that allow you to improve brand reputation, listen to and message your customers across all the leading social media platforms.

Write to us

At VION Consulting, we are committed to delivering the right solutions to our clients, helping them establish smooth, secure, seamless interactions and engagement experiences with their customers and employees. That has been the cornerstone of our clients’ success, and in turn our success.

Contact info

107, 4th Cross Rd, Sidharata Colony, Santhosapuram, 2nd Block, Koramangala, Bengaluru, Karnataka 560034, India.

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