Customer front ending teams have always wanted to replicate the performance of their best agents across the entire team, so that the customer experience being delivered is of a uniformly high standard.
With Datagamz employee engagement platform, now that is possible.
Datagamz is a unique data analytics, performance monitoring and employee experience platform that is helping enterprises align enterprise goals with employee goals and is doing all of this using gamification.
Gamification that leads to more involved participation, kindles interest and in the process helps deliver training, coaching, as per AI based content generation, to the employees which helps them improve their performance.
Gamification of key business operations has been around for quite some time now, especially in the online retail and customer engagement space. At Vion, we are helping you adopt gamification for internal engagements. We bring to you Datagamz, the world leader in gamifying performance metrics.
Whether your agents are working from home or office, Datagamz will help you monitor, manage & motivate your agents to perform better, engage with intent & boost overall productivity & customer experience.
Communicate key insights to your teams in a manner they understand and relate to easily. Helps you get your message across.
Rewards and recognition are key to motivation. Gamification helps you reward and recognize performances across the board in a very inclusive manner.
Keep measuring the effects of gamification, get newer insights, communicate, motivate and repeat.
Datagamz is a proven platform across varied application areas ranging from BPOs, sales operations and customer engagement campaigns. It has helped in bettering key parameters like NPS, CSAT scores, revenue outflows, conversions, etc. The display of metrics will be more attuned towards savvy computer games, rather than plain old pie-charts or histograms.
On every team, there are experts who are more productive and efficient than their peers. Datagamz’s patent pending AI learns what these experts do differently and uses real-time Gamification and coaching guidance to share these best practices across teams.
Datagamz dashboards are filled with functionality and engaging visuals. There is never a dull moment! Agents and leaders have a clear view on what they need to achieve and a strategy on how they’re going to be successful! All encompassed with a motivational mission to succeed!
At VION Consulting, we are committed to delivering the right solutions to our clients, helping them establish smooth, secure, seamless interactions and engagement experiences with their customers and employees. That has been the cornerstone of our clients’ success, and in turn our success.
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