VION - Conversational AI and Speech based Automation

Conversation Automation and Intelligence that actually delivers better CX

Conversational AI and Bots are being assumed to magically transform customer experiences. Nothing is further from the truth, as we see in numerous voice or text bots which leave the customer hanging mid-way in the self-service journey.

At VION, one of our marquee projects has been the roll out of one of the largest digital transformation projects involving 850+ voice and chat bot flows, with integrations across 10 different platforms, supporting end users based out of 40 countries.

Speech Tech from SESTEK

SESTEK - leaders in Speech Technologies, Analytics and Conversational AI

SESTEK is a leading speech technologies company, who are driving better customer experiences using their patented conversational AI and Analytics platforms, which are not only helping to deliver crisp and smooth interactions to the customers, but also augmenting agent performances with real time guidance.

Some of the key solutions from SESTEK are -

AI driven Virtual Agent
Interaction Analytics
Automated Quality Management
Real time Agent Assist
ASR and TTS

Benefits

Elevating CX with AI

Analytics Driving Growth

Analyze all customer conversations, at every customer channel. Benefit from 100% fresh and authentic data to help you improve experiences.

Conversational Automation

Imagine placing a super agent at every customer channel to handle repetitive tasks so that you can focus on your customers.

Cutting-edge Speech Tech Capabilities

SESTEK's conversational automation platforms are helping enterprises to be data driven, improve process efficiencies and deliver better experiences to their customers.

Virtual Agent

When you automate customer service tasks with AI, you can respond to customer inquiries around the clock. This improves customer experience and saves the most valuable asset in customer service: Agent time.

Analytics

Analyze 100% of customer conversations. Understand and solve their problems in a heartbeat. Support your agents more efficiently. Improve your business better than your competitors.

AQM

Embrace the transformative potential of automation to streamline your quality management process, assist supervisors, and support agents with tangible and objective feedback.

Real-time Agent Assist

Empower your customer support teams with the right information at the right time, leading to confident agents and satisfied customers.

Speech Recognition

Our market-leading speech recognition accuracy rate (of > 97%) provides deeper analysis, more actionable insights and better results for your business.

Text to Speech

Deliver human-like and personalized experiences to your customers and improve their conversational journeys.

Game changing capabilities

SESTEK is bringing to reality 2 unique, much sought after capabilities that CX leaders really crave for, as they are at the cutting edge of the CX frontier

Real-time Agent Assist

Enables real time agent assistance during live interactions, that will be triggered based on customer intents, and will equip the agent with in-context help, knowledge base articles, curated offers or any other relevant information.

100% AQM

Script Adherence, acoustic indicators and sentimental features can be measured and scored objectively across all interactions. Not just a select few or a random sample. Perform 100% QM across all interactions.

At VION Consulting, we are committed to delivering the right solutions to our clients, helping them establish smooth, secure, seamless interactions and engagement experiences with their customers and employees. That has been the cornerstone of our clients’ success, and in turn our success.

Contact info

107, 4th Cross Rd, Sidharata Colony, Santhosapuram, 2nd Block, Koramangala, Bengaluru, Karnataka 560034, India.

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